Frequently asked questions

Your Shimano dealer is never far away. Professional support is always around the corner.

Closer to Nature, Closer to People. Learn more on this link.

If you want to try a Shimano-equipped lifestyle bike, you can go to your local Shimano dealer.

Shimano warrants that the Shimano product is free from defects in materials and workmanship under normal conditions and reasonable use. Please check the warranty policy that applies to your location:

Europe: https://bike.shimano.com/en-EU/information/warranty.html

Japan: https://bike.shimano.com/ja-JP/home.html

USA: https://bike.shimano.com/en-US/information/warranty.html

Brazil: https://bike.shimano.com/pt-BR/information/Garantia.html

Argentina: https://bike.shimano.com/es-AR/home.html

China: https://bike.shimano.com/zh-CN/information/warranty.html

Taiwan: http://www.sunstar-tw.com/biking/brands/shimano/sunstar-repair.html

Korea: https://bike.shimano.com/ko-KR/information/warranty.html

Singapore: https://bike.shimano.com/en-SG/information/WARRANTY.html

Australia: https://bike.shimano.com/en-AU/information/warranty.html

New Zealand: https://bike.shimano.com/en-NZ/information/warranty.html

Please return the Shimano product to an authorized Shimano dealer, preferably the dealer it was purchased from, together with the original, dated invoice or receipt.

If, having inspected the Shimano product, Shimano accepts that the Shimano product is defective, Shimano will (in its sole discretion) either repair or replace the Shimano product without charge.

Visit our Shimano tech page at https://productinfo.shimano.com/#/com to find answers to your compatibility questions. Or go to your local Shimano dealer where you’ll find qualified experts to help you out.

All product information can be found here. You can also visit your Shimano dealer. They will be happy to answer all your questions.

Di2 is Shimano’s electronic shifting system. The advantage of Di2 is faster, smoother shifting with minimal effort.

Compared to conventional mechanical derailleurs/shifters,

-The operation stroke of the shifting switch is light/small.
-Maintenance is improved since no shifting wire is required.
-More reliable gear shifting is realized by the automatic trim function after shifting and noise is reduced.
-The operation is simplified by the Multi-Shift and the SHIMANO SYNCHRONIZED SHIFT function. Click here for details.

For more Di2 related questions please click here for details.

You will need to consult with your Shimano dealer to make this happen. Their qualified mechanics should will be able to help you out.

E-TUBE is the software you need to make a connection to your bike. All info can be found on the E-TUBE PROJECT Cyclist website.

You can find the latest firmware releases on the E-TUBE PROJECT Cyclist website.