What is Shimano’s mission statement?
Closer to Nature, Closer to People. Learn more on this link.
Where can I test Shimano-equipped lifestyle bikes?
If you want to try a Shimano-equipped lifestyle bike, you can go to your local Shimano dealer.
What is the Shimano warranty?
Shimano warrants that the Shimano product is free from defects in materials and workmanship under normal conditions and reasonable use. Please check the warranty policy that applies to your location:
New Zealand: https://bike.shimano.com/en-NZ/information/warranty.html
How to make a valid claim under this warranty?
Please return the Shimano product to an authorized Shimano dealer, preferably the dealer it was purchased from, together with the original, dated invoice or receipt.
If, having inspected the Shimano product, Shimano accepts that the Shimano product is defective, Shimano will (in its sole discretion) either repair or replace the Shimano product without charge.
How can I see if my Shimano parts are compatible?
Visit our Shimano tech page at https://productinfo.shimano.com/#/com to find answers to your compatibility questions. Or go to your local Shimano dealer where you’ll find qualified experts to help you out.
Where do I get technical info on Shimano components?
All product information can be found here. You can also visit your Shimano dealer. They will be happy to answer all your questions.
Components & Technologies
What is Di2 shifting?
Di2 is Shimano’s electronic shifting system. The advantage of Di2 is faster, smoother shifting with minimal effort.
What are the benefits of using a Di2 system?
Compared to conventional mechanical derailleurs/shifters,
-The operation stroke of the shifting switch is light/small.
-Maintenance is improved since no shifting wire is required.
-More reliable gear shifting is realized by the automatic trim function after shifting and noise is reduced.
-The operation is simplified by the Multi-Shift and the SHIMANO SYNCHRONIZED SHIFT function. Click here for details.
For more Di2 related questions please click here for details.
How to upgrade my gravel bike to Di2 shifting?
You will need to consult with your Shimano dealer to make this happen. Their qualified mechanics should will be able to help you out.
What is E-TUBE?
E-TUBE is the software you need to make a connection to your bike. All info can be found on the E-TUBE PROJECT Cyclist website.
Where to find the latest E-TUBE firmware updates?
You can find the latest firmware releases on the E-TUBE PROJECT Cyclist website.